Delete your Crew VPN account
You can delete your Crew VPN account and its data at any time: in the app, or here on the website without installing the app. Deletion is permanent and takes effect immediately.
First, cancel your subscription
Deleting your account does not cancel a Google Play or App Store subscription. If you have one, cancel it first, or the store will keep charging you:
- Android: Google Play → Profile → Payments & subscriptions → Subscriptions → Crew VPN → Cancel. Google’s instructions
- iPhone and iPad: Settings → your name → Subscriptions → Crew VPN → Cancel Subscription. Apple’s instructions
Two ways to delete your account
In the app
Android
- Open Crew VPN and sign in.
- Open Settings.
- Tap Delete account.
- Type DELETE and tap Delete account.
iPhone and iPad
- Open Crew VPN and sign in.
- Open Settings.
- Tap Delete account, then confirm with Delete account.
On this website
Enter the email address of your account. We email you a 6-digit code; enter it here to confirm. This works for accounts created with Google, Apple or email.
This form needs JavaScript. Without it, delete your account in the app, or email support@crew-vpn.com from the address of your account and we will delete it.
Your account has been deleted
The account for and its devices, sessions, sign-in identities and purchase records have been deleted. Devices lose VPN access within seconds. If you still have a subscription, cancel it in Google Play or the App Store.
No email? Check spam, wait a minute and use “Send a new code”. For security we never say whether an address has an account. Crew VPN staff accounts cannot be deleted here.
What happens to your data
Deleted immediately
- Your account: email address, name, password hash (if you set one), role and trial dates
- Your linked Google and Apple sign-in identities
- All your devices: name, platform, connection key (public key), VPN address, last connection time and traffic byte counters. Their VPN access stops within seconds.
- All your sign-in sessions
- Your country code, last-active time and activity days (which days you used the app, connected or used free minutes)
- Your notification settings, push notification tokens and your inbox (which messages were delivered to you and when you read them)
- Records of rewarded ads Google confirmed you watched (if reward verification is on)
- Your purchase records on our server (store, product, plan, purchase or transaction ID, status and dates)
Kept after deletion
- Free-trial records: Scrambled one-way fingerprints of your normalised email address and of your Google or Apple account IDs. They do not contain your email address and cannot be turned back into it; they only record when an email or account last started a free session, so that each person gets only one free session per period (for example per day). They are kept after deletion for that purpose.
- Security log entry: An audit-log entry that an account was deleted, with the account’s random ID (not your email), the time and the IP address of the request. Older audit entries about the account (for example sign-ins) also stay until they expire. Kept for up to 365 days.
- Backups: Database backups made before the deletion still contain the account until they are deleted. Kept for up to 30 days.
- Store records: Google and Apple keep their own records of your purchases under their privacy policies. We cannot delete those.
If you sign in again later with the same Google or Apple account or email, a new, empty account is created; it does not get an extra free session. Details are in the Privacy Policy. Questions: support@crew-vpn.com.