How can we help?
Answers about your account, free use, subscriptions, refunds and your data. If you still need help, email us.
Email support
We answer within 2 business days. Write from the email address of your Crew VPN account and tell us your device (for example “Pixel 8, Android 15” or “iPhone 15, iOS 18”) and what you see on screen.
Subscriptions and billing
Free use: 10 free minutes every day (with a short ad before each free session). A free session starts when you tap Connect and lasts 10 minutes. No payment details are needed and nothing renews when it ends. One free session per person per day, also across accounts and after deleting an account. The allowance resets at midnight in our server’s time zone. Paid plans have no ads.
Plans. Reference prices in USD; the price in your store applies.
| Plan | 1 device | 2 devices | Renews? |
|---|---|---|---|
| Economy | $1.99 | $2.99 | No, one-time |
| Business | $5.99 / month | $8.99 / month | Yes, until you cancel |
| First Class | $29.99 / year | $44.99 / year | Yes, until you cancel |
You buy in the Crew VPN app: with Google Play on Android, or with the App Store on iPhone and iPad.
Cancel a subscription
Subscriptions are managed by the store you bought from, so you cancel there, not in Crew VPN. Cancel at least 24 hours before the renewal date to avoid the next charge; you keep access until the end of the period you paid for.
- Android (Google Play): open Google Play → Profile → Payments & subscriptions → Subscriptions → Crew VPN → Cancel subscription. Or in the app: Settings → Manage subscription. Google Play help
- iPhone and iPad (App Store): open Settings → your name → Subscriptions → Crew VPN → Cancel Subscription. Or in the app: Settings → Manage subscription. Apple help
Deleting the app or your Crew VPN account does not cancel a subscription.
Refunds
Google and Apple take the payment, so refund requests go to them and follow their policies. We cannot issue refunds ourselves.
- Google Play: request a refund in Google Play (Profile → Payments & subscriptions → Budget & history) or see Google Play refund policies.
- App Store: request a refund through Apple: Request a refund for apps or content that you bought from Apple.
When a refund is granted, access from that purchase ends.
Restore purchases
On a new phone, after reinstalling, or if the app does not show your plan: sign in with the same account, open the Plans screen and tap Restore purchases. Use the same Google account (Android) or Apple ID (iPhone, iPad) that you bought with. A purchase can belong to only one Crew VPN account.
Common questions
10 free minutes every day, with a short ad before each free session. Sign in with Google, Apple or email, then tap Connect and watch the short ad: your 10-minute session starts at that moment. No payment details are needed, and nothing is charged or renewed when it ends. The app then shows the plans.
You get one free session per day. The allowance resets at midnight in our server’s time zone. Paid plans have no ads and no time limit.
Free use is one session per person per day. If your email address or Google/Apple account has already used today’s free session, also on another or a deleted account, you have to wait for the next one; the app shows when. Gmail addresses written differently (dots, +tags) count as the same address.
Economy (3 days, one-time, does not renew), Business (a subscription that renews monthly) and First Class (a subscription that renews yearly), each for 1 or 2 devices at a time. You buy them in the app through Google Play (Android) or the App Store (iPhone, iPad). The price shown in your store applies.
In the store you bought it from: Google Play → Profile → Payments & subscriptions → Subscriptions, or on iPhone and iPad Settings → your name → Subscriptions. The app’s Settings → Manage subscription takes you there. You keep access until the end of the paid period. Deleting the app or your account does not cancel it.
Payments are taken by Google or Apple, so refunds are requested from them and follow their refund policies. We cannot refund purchases ourselves. When a refund is granted, the plan ends.
Make sure you are signed in with the same Crew VPN account, then open Plans and tap Restore purchases. Use the Google account or Apple ID you bought with. If it still does not work, email support with the order number from your store receipt (it starts with GPA. on Google Play).
1 or 2 devices at a time, depending on the plan. If you connect a new device when the limit is reached, by default the oldest device is signed out of the VPN.
Check your spam folder and wait a minute: you can request a new code every 60 seconds. A code is valid for 15 minutes and stops working after 5 wrong tries. For security we never say whether an address has an account.
In the app: Settings → Delete account. Or on this website, with a code sent to your email. Your account, devices, sessions, sign-in identities and purchase records are deleted immediately. Cancel any subscription in your store first.
Your email address and name, your Google or Apple account ID, your devices (name, platform, connection key, VPN address, last connection time and traffic byte counters), your purchase records, and security logs with IP addresses. Not the content of your traffic, the sites you visit or your location. Logging of website lookups (DNS queries) is off by default.
More help
Send us a message
Write to us and we will reply by email. This form does not send anything by itself: it opens your email app with the message filled in, so nothing is stored on this website.